Food Delivery Policy

01 Policy Overview

This Food Delivery Policy outlines the local delivery rules, service scope, and general terms for all online food and beverage orders placed with SAFFRON BLUES CAFE LIMITED. This policy applies immediately to all delivery orders and supplements our standard service terms.

Our café provides local food delivery services for freshly prepared beverages, bakery items and light food selections, with community-focused service standards for local residents.

02 Free Delivery Service

We offer completely free local delivery for all eligible orders within our covered service zone. No delivery fees, service charges or hidden surcharges will be applied to standard local orders.

While delivery is provided free of charge, we reserve the right to adjust service availability during extreme weather, peak busy periods, or unforeseen operational situations to ensure food quality and delivery safety.

03 Delivery Service Area

Our delivery service exclusively covers all locations within the Salisbury urban and borough area. All valid delivery addresses falling within Salisbury’s official local boundary are eligible for our local delivery service.

Delivery coverage is defined by city boundary limits, not fixed mileage. We serve both central residential zones and outer suburban areas of Salisbury, to accommodate all local community orders.

Only addresses located outside of Salisbury borough boundaries are not eligible for delivery and will be available for in-store collection only.

04 Estimated Delivery Times (By Store Distance)

Delivery durations below are calculated based on straight-line distance from our café location to the customer’s address. All times are estimated for reference only and may vary due to traffic, weather conditions, daily order volume and local road arrangements, and are not strictly guaranteed.

• 0 – 3 miles from store (Near Salisbury Zone): Typically 20 – 45 minutes after order dispatch
• 3 – 5 miles from store (Mid Salisbury Zone): Typically 30 – 55 minutes after order dispatch
• Over 5 miles (Outer Salisbury Suburban Zone): Typically 45 – 70 minutes after order dispatch

During weekend peaks, holiday periods or adverse weather, delivery windows may extend moderately longer than standard estimates. Our team always prioritises food freshness and safe delivery for all local Salisbury orders.

05 Order Eligibility & Service Hours

• Delivery availability follows our café daily operating hours.
• All delivery items are freshly prepared on the day of dispatch.
• We generally prioritise shorter-distance deliveries to maintain optimal food temperature and flavour quality.
• During extremely busy sessions, order fulfilment times may be slightly extended without prior notice.

06 Delivery Process & Handover

After successful order confirmation, our team will prepare items and arrange local delivery dispatch. Deliveries will be handed over at the customer’s provided residential or accessible entrance address.

Customers are expected to provide accurate address details and ensure someone is available to receive the order within a reasonable timeframe. Incomplete or incorrect address information may lead to delays or unsuccessful delivery attempts.

07 Food Quality & Handling Standards

All delivered food and drink items are prepared and packed following local food hygiene standards. We use suitable packaging to preserve temperature, freshness and overall product condition during transit.

While we consistently maintain careful handling practices, minor cosmetic differences or slight temperature variations during normal transit circumstances may occasionally occur, which falls within reasonable service tolerance.

08 Delivery Delay & Circumstance Adjustment

Estimated delivery times are provided for reference only and are not strictly guaranteed. Minor delays may occur due to local traffic conditions, weather changes, temporary local road arrangements, or high order volume.

We will attempt to minimise service interruptions whenever possible, but cannot be held responsible for timing variations caused by external uncontrollable factors.

09 Liability Disclaimer Clause

To the fullest extent permitted by local business regulations, our café holds limited liability for the following situations:

• Delays or service changes caused by severe weather, traffic incidents, public facility maintenance or other force majeure situations.
• Delivery failures arising from incorrect addresses, missing recipient availability, or incomplete customer information.
• Minor natural differences in food appearance or temperature after successful handover.
• Post-delivery storage, consumption conditions or secondary handling by customers.

Our team always delivers services in good faith, though we do not accept unlimited liability for indirect losses or non-foreseeable consequences arising from the above scenarios.

10 Service Updates & Policy Changes

This delivery policy may be adjusted occasionally to match café service updates, local operational arrangements or standard practice improvements. Updated terms will take effect immediately once published on this page.

Continued use of our delivery service after policy updates represents voluntary acceptance of the latest service rules.

11 Enquiries & Support

For questions regarding delivery coverage, estimated arrival times, order status, service scope or general delivery-related enquiries, customers may contact our official business channel during working hours.