Terms & Conditions

01 Introduction

These Terms & Conditions govern all website access, browsing behaviour, online ordering services, and customer interactions with SAFFRON BLUES CAFE LIMITED. This official set of terms applies to all visitors, registered users, and customers who use our website, collection, and local delivery services within Salisbury.

By accessing our website, placing orders, or using our services, you confirm that you have read, understood, and agreed to accept all listed terms, alongside our Privacy Policy, Delivery Policy, Cancellation & Refund Policy, and Cookie Policy.

02 Service Overview

SAFFRON BLUES CAFE LIMITED provides freshly prepared food, beverages, bakery items, and local delivery services exclusively for valid addresses located within the Salisbury borough boundary. We offer free local delivery for all in-zone orders, subject to distance-based estimated delivery timeframes outlined in our Delivery Policy.

We reserve the right to modify daily service availability, menu items, stock levels, and operating hours based on operational needs, peak periods, seasonal changes, or unforeseen circumstances.

03 Ordering & Customer Responsibilities

All online orders are subject to final confirmation and preparation by our café team. Customers are fully responsible for ensuring all submitted information is accurate and complete, including delivery address, contact details, order items, and special requirements.

• Incorrect address information, missing recipient availability, or inaccurate order details provided by the customer may result in delivery delays, failed deliveries, or additional service complications.
• Once food preparation has commenced, order changes or cancellations may not be available, in line with our Cancellation & Refund Policy.
• Customers must ensure a safe and accessible handover point for all delivery orders within Salisbury.

04 Pricing & Payment Terms

All product prices displayed on our website are final for online orders and include standard local taxes where applicable. Prices are subject to occasional updates to reflect ingredient cost adjustments or menu revisions.

Successful payment confirmation is required before any order enters preparation and delivery scheduling. We utilise secure third-party payment processing systems and do not store customer card or sensitive payment data on our website servers.

05 Delivery Service Terms

Our delivery service covers the entire Salisbury borough area, with estimated delivery times calculated based on distance from our café store location. All delivery timeframes are estimates only and are not strictly guaranteed.

Minor delays may occur due to traffic conditions, adverse weather, road works, high order volume, or other external uncontrollable factors. We always prioritise food freshness, hygiene standards, and safe delivery handling for all local orders.

06 Cancellation, Refund & Dispute Terms

All order cancellation requests, refund eligibility, partial refund rules, and complaint procedures are strictly governed by our official Cancellation & Refund Policy. Approved refunds will be processed within standard internal review timeframes, with final fund settlement subject to the customer’s payment provider processing speed.

Any service disputes will be resolved fairly based on official order records, internal verification, and local business compliance standards.

07 Website Usage Rules

All visitors may use our website only for lawful, personal, non-commercial browsing and ordering purposes. Any unauthorised website usage is prohibited, including data scraping, automated bot access, malicious interference, or any activity that may disrupt website stability and normal operation.

All website content including text, images, menu designs, and layout remains the intellectual property of SAFFRON BLUES CAFE LIMITED and may not be copied or reused without formal authorisation.

08 Privacy & Cookie Compliance

All customer personal data collected through website browsing and order placement is processed and protected in accordance with our Privacy Policy. Our cookie usage rules, functional cookie types, and user control options are defined in our Cookie Policy.

Continued website usage confirms user acceptance of our data protection and cookie handling practices.

09 Limitation of Liability & Disclaimer

To the fullest extent permitted by local UK business regulations, SAFFRON BLUES CAFE LIMITED maintains limited liability for the following scenarios:

• Service delays or minor inconsistencies caused by external uncontrollable factors including traffic, weather, road maintenance, or public facility issues.
• Delivery failures or delays caused by incorrect customer information, missed handover, or recipient unavailability.
• Minor natural variations in food taste, temperature, or appearance that fall within standard catering tolerances.
• Fund arrival delays caused by third-party payment institution processing cycles.
• Website temporary instability caused by network conditions, browser updates, or third-party tool failures.
• Any post-delivery food storage, handling, or consumption conditions controlled by the customer.

We operate all services in good faith and do not accept liability for indirect losses, incidental inconveniences, or non-foreseeable outcomes arising from the above situations.

10 Service Suspension & Amendments

We reserve the right to suspend or adjust website services, online ordering functions, or local delivery services temporarily during extreme weather, emergency situations, staff adjustments, maintenance periods, or unforeseen operational requirements.

We also reserve the right to update these Terms & Conditions alongside other site policies at any time. Updated terms take immediate effect once published on our official website.

11 Governing Law

These Terms & Conditions and all related service policies are governed by the laws of the United Kingdom. Any official disputes will be resolved under local UK commercial and consumer regulatory standards.

12 Enquiries & Contact

For clarification regarding service terms, order rules, policy interpretation, or general service enquiries, please contact our official business contact channels during standard working hours.